What are your candles made from?
Our container candle wax is made from a soya, coconut, and beeswax blend, combined with essential oils.  Our Core Range and Kitchen Garden Range are entirely natural, with no synthetic fragrances.  We use either natural cotton or linen wicks, depending on the fragrance. 

What is the burn-time/size of the candles?
- Core Range candles: 81mm diameter, 92mm height. Approx. 50 hours burn.
- Bone China candles: 76mm diameter, 86mm height.  Approx. 45 hours burn.
- Travel containers: 70mm diameter, 45mm height. Approx. 20 hours burn.
- Kitchen Garden candles: 80mm diameter, 75mm height. Approx. 50 hours burn.
- Memories Collection candles: 60mm diameter, 75mm height. Approx. 40 hours burn.

How will my candles be packaged?
Our different ranges come in different containers and packaging - please refer to the individual product pages to see how each is packaged.  None of our fragrance products have price labels on them, so if your order is a gift there's no need to worry!  

How do I care for my Born of Botanics Candles?
Soy wax has a memory, so we advise that the first burn of a new candle lasts for 3-4 hours.  Always trim the wick to 5mm before burning, and do not burn for longer than 4 hours. You can find more candle care tips here.

What is the shelf life of a candle?
To get the best quality burn, we recommend using your candle within 12 months. 

What is your return policy?
We can accept online returns under certain conditions - please go here to read more.

How do I store my candle ? 

Unfortunately candles made from natural wax sources and fragrances are known to deteriorate gradually after a period between 6 months to a year, this is due to them lacking the excess of preservatives and additives that can be found within other candles (such as those with paraffin wax). Unlike food, candles don't have a hard-set expiration date but they will certainly degrade over a period. This can also be affected by conditions such as climate and storage practices. Once this process of deterioration has began it may cause the wick to become clogged and the candle difficult to light, or burn as it was intended. Find a cool, dark place to store your candles between seasons. And whenever possible, try to light your candles within 12 months of buying them.